Cost, tailored cover, and administrative support have traditionally been the cornerstones of choosing a medical aid for employees. However, organisations are increasingly seeking something more: partners whose core values resonate with their own. Just as individuals gravitate toward brands that reflect their beliefs, companies are prioritising medical aid providers whose values resonate with theirs, while still ticking the traditional boxes.
At Medihelp, our human-centred values of Leading, Acting, and Caring drive everything we do. We lead through innovation, empower our members, and act with integrity to ensure the best possible care. We also recognise the values of creativity, bravery, family, kindness, health, fitness, knowledge, ambition, and fun in our members and potential members.
Medihelp offers 11 medical aid plans, strong claims-paying ability, and personalised service, making it a dependable choice for companies of any size. We’re here for the students hustling for their dreams, the singles embracing independence, and the families growing with love. From basic hospital cover and savings plans to comprehensive options, we have a plan for every employee.
Here are five reasons why Medihelp is the perfect fit for your company:
1. Stability, expertise, and service
With 120 years’ experience in 2025 and almost 217 000 lives covered with access to premium healthcare services, Medihelp has your back. Our commitment to quality service has helped us adapt to changes in the healthcare industry while maintaining consistent, top-notch service. We are committed to:
- Do what is right;
- Serve the best interest of our members;
- Ensure a personalised and consistent engagement and service experience for our stakeholders; and
- Negotiate access to the best quality healthcare.
As a self-administered scheme, our members are our priority, not profit.
2. Forward-thinking solutions
We’re committed to sustainable healthcare cover that benefits both your business and employees. We aim to keep members healthy, reduce out-of-pocket expenses, and maintain a productive workforce. Added insured benefits focus on preventive care and early detection of potential health issues, helping employees protect their future health today.
Our partnership with a leading health insurance company has expanded our offering to include gap cover and health insurance. These additions will complement our current plans and provide even more comprehensive cover options for individual members and corporate clients.
3. Personalised care journeys
At Medihelp, we also believe that kindness matters, which is why we’ve developed several personalised care journeys to support members when they need it most:
- Parenting support: Access a digital companion and personal assistance app for guidance during pregnancy and throughout your parenting journey.
- Mental health support: Our programme for depression now includes social worker services for added care.
- Post-hospital care: This initiative has reduced readmissions by 15%, giving members over 2 500 productive hours back.
- Wound care programme: Specialised support for acute and chronic wounds.
- Cancer care: Comprehensive benefits in partnership with the Independent Clinical Oncology Network (Icon), ensuring quality care and emotional support.
4. Support and resources
Medihelp simplifies healthcare management for your employees through a range of personalised support services and a dedicated team providing ongoing support from onboarding to administration, including:
- Group profile reports: Gain insights into your group’s health profile through detailed reports and analysis, enabling personalised interventions to enhance overall well-being.
- Partnership for success: Dedicated corporate consultants attend to the service needs of our corporate clients by providing:
- Training,
- Presentations to employees,
- Personal consultations and engagement,
- Representation at committee and union meetings, and
- Coordination of wellness days.
- Plan recommendations: Our consultants can recommend the perfect plan for your unique employee group profile in collaboration with your healthcare adviser.
- Membership support: Assistance with changes to employees’ membership details.
- Billing support: Direct access to administration specialists for queries regarding statements and reconciliations.
5. Embracing technology
Medihelp embraces technology to personalise our engagements and empower our individual members and corporate clients. Here is how we leverage technology for enhanced service:
- Corporate Zone: A user-friendly online self-service platform for employer groups to manage healthcare administration anytime, anywhere.
- Electronic consumer record: Digital touchpoints and machine learning allow case managers to provide expert managed care, monitor chronic care compliance, and identify key intervention points in real time.
- Home monitoring app: An app that uses groundbreaking technology to measure vital signs is available to eligible members.
- Digital healthcare kiosks: Digital healthcare kiosks at wellness days make taking care of your health easy, convenient, personal, and confidential.
- Virtual consultations: Members can book virtual consultations on the Member Zone to get expert advice from the comfort of their homes.
- Medihelp app and Member Zone: Members can view their plan brochures, download and share digital membership cards, check benefits, find providers, request pre-authorisation, update personal information, and more.
Choosing Medihelp is more than just healthcare; it’s a commitment to your company’s future. By investing in your employees’ well-being, you boost productivity, reduce absenteeism, and attract and retain top talent.
