Hollard Insure again wins prestigious FIA Experience Award

By Janice Roberts

President of the FIA, Peter Olyott; CEO of Hollard Insure, Willie Lategan; Santam Executive Head: Specialist Business, Quinten Matthew; FIA CEO, Lizelle van der Merwe

“The more we hear them say, the broker is dead, the more we say Long Live the Broker.” – extract from the Hollard Broker manifesto.

Intermediaries (and customers) are at the heart of Hollard Insure’s business and it makes this recognition that much sweeter for us.

So it was cause for celebration when Hollard Insure won the joint award Short Term Insurer of the Year: Corporate at the prestigious FIA Experience Awards on Thursday, 1 August 2019.

The FIA Experience Awards are presented every year by the Financial Intermediaries Association of Southern Africa (FIA) and recognises the best of the best among South Africa’s insurers.

An annual in-depth survey conducted for the FIA by independent research firm Ask Afrika, rates intermediaries’ experience of product, service and relationship quality as well as overall broker satisfaction.

“I am absolutely delighted at the award we have won this year,” says Willie Lategan, CEO of Hollard Insure, the short-term insurance division of the Hollard Insurance Company.  With this endorsement by our Intermediaries, comes the knowledge that this is how we will be presented to our customers, the people who buy our insurance products. This is certainly an important moment us.”

For Lategan, Hollard Insure’s FIA Experience Awards success is testament to the ongoing efforts to provide its intermediaries with better service and support.

“Intermediaries are part of our DNA, and access to executives and senior staff is part of the deal. Our long-standing, broker-facing business model enables us to foster these relationships and we believe these awards indicate very strongly that intermediaries approve of and support our approach.”

“Louder than ever now, can we proclaim our mantra of the past two years: #LongLiveTheBroker!”


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