Leading short-term insurance administrator and financial services firm Orchid Risk Services celebrated an excellent year of performance during 2017 as it scooped awards from two of South Africa’s largest insurers in recognition of the company’s dedication to excellence in the short-term insurance industry.
The company received the prestigious Gold Award from Santam Insurance Company in Cape Town, and bronze in the Independent category of Old Mutual Insurer’s West Coast Intermediary of the Year.
“We are delighted with our achievements this year because these accolades bear testament to our ongoing commitment to service excellence and dedication to providing top quality short-term insurance administration services to our clients,” says Roy Wright, Managing Director of Orchid Risk Services. “Our company is successful because of the continued effort from our talented, hard-working and dedicated team of people.”
Achieving a Gold Award from Santam Insurance is no easy task. The awards recognise excellence in portfolio growth as well as profitability and the “gold award status” achieved by Orchid Risk Services is the highest achievement in the annual Santam Regional achievement awards. Among the criteria for this award, Orchid Risk Services was specifically noted for its commitment to compliance.
Similarly, Old Mutual Insurer’s West Coast Intermediary of the Year Award highlights Orchid Risk Services commitment to service excellence once again. The award is bestowed upon short-term insurance intermediaries that show exceptional growth and maintaining a profitable portfolio.
Wright adds that the company has innovation at its heart and is always looking for ways to help brokers and other financial services providers operate more efficiently and profitably.
“We have developed solutions that support the entire insurance value chain, from quotation to claims management,” says Wright. “We pride ourselves in effectively helping to free up intermediaries’ time so that they can focus on what really matters: their clients, and also on maximising business opportunities.”
With the industry facing major ongoing regulatory changes, Wright says it’s never made more sense for independent intermediaries to get expert assistance in terms of issues such as compliance requirements and administration services.
“Our company guarantees that intermediaries will be compliant. That’s where our expertise comes in because your compliance, is our primary goal.”
The company’s dedication to their client’s needs extends to more than just everyday operational requirements.
“As is the case for so many businesses, our intermediaries find themselves so busy on a day-to-day basis that they often don’t have the time to focus on ensuring their long-term sustainability. We are passionate about this. We create business continuity, retirement processes or exit plans for our clients so that an intermediary’s legacy is well and truly secured,” Wright says.