complaints

11 Aug 2021

Long-term Insurance Ombud swamped by complaints

By Staff Writer

The Office of the Ombudsman for Long-term Insurance had its work cut out in the first half of 2021 with a record number of complaints. “The second wave of the COVID-19 virus at the end of 2020 drove up complaints particularly in the early part of 2021,” says Denise Gabriels, Deputy Ombudsman for Long-term Insurance.

09 May 2018

Busy year for Banking Ombudsman

By Janice Roberts

The Ombudsman for Banking Services (OBS) has today released its Annual Report on operations for 2017. Key highlights for the year are that 7056 formal cases that were opened, showed an unprecedented 35% increase from the previous year. “This is an indication of a growing need for the ombudsman’s services in the sector, and  a...

23 Feb 2016

The impact of social media on liability risks

By Janice Roberts

According to a report released by social media agency We Are Social, the number of active social media accounts in SA grew by 20% to 11.8 million in 2015. Simon Colman, Head of Commercial Liability Underwriting at SHA Specialist Underwriters states that the wide adoption and instantaneous nature of social media platforms means that bad...