B2B Central

Consulta

21 Jul 2021

Life insurance: Growing through customer satisfaction in a changed world

By Staff Writer

In a highly competitive financial service offering like life insurance, delivering differentiated and memorable customer experiences across every touchpoint of the insurance journey have become more crucial than ever. COVID-19 has left in its wake a combination of altered life expectancy and forced migration to digital integration in virtually every aspect of daily living,
30 Jun 2021

Customer expectations increasing across the short-term insurance industry

By Staff Writer

The short-term insurance industry has managed to navigate unchartered risk territory in a year thrown into chaos by the COVID-19 pandemic. Not all players emerged the pandemic unscathed, and the industry collectively has some challenges ahead to meet changing and increasing customer expectations.
20 Sep 2019

Life Insurance - putting a price on peace of mind and customer trust

By Janice Roberts

Latest South African Customer Satisfaction Index for Life Insurance shows who has the most satisfied customers.
24 Jun 2019

Momentum short-term insurance ranks in top three for customer satisfaction

By Janice Roberts

Delivering on its brand promise of safety and convenience to customers, Momentum Short-Term Insurance (MSTI) prominently features as one of the top three insurers currently meeting customer expectations.
02 Aug 2018

Medical Schemes battle to find sustainable competitive positions, says Consulta

By Janice Roberts

The 2018 South African Customer Satisfaction Index (The SA-csi) for Medical Schemes, conducted by Consulta, reported that the industry average dropped from 74.2 in 2017 to 72.7 in 2018. This is primarily due to two of the large brands included in this year’s benchmark showing declining scores. Bonitas’ score declined from 73.1 to 70.2 and...
07 Mar 2018

Banking customers’ expectations higher than ever before – SAcsi 2017 Survey

By Janice Roberts

The latest South African Customer Satisfaction Index (SAcsi) for Banking, conducted by Consulta in Q4 2017, reveals that Capitec continues to lead with the most satisfied customers.