customer experience

09 Sep 2025

INGCO's Bold new Shop-in-Shop concept: A game-changer for hardware retail

By Staff Writer

Be First. Be Bold. Be “IN”gco The race is on – and “IN”gco is the direction to go. The new INGCO Shop-in-Shop concept is shaking up the hardware retail space in a big way, and now is the time for retailers to secure their stake in what promises to be a powerful in-store takeover. Known...

31 Jan 2020

Get to the root of customer dissatisfaction by measuring your Customer Experience

By Staff Writer

By: Mark Wilson, managing director at SYSPRO Africa In a customer-centric world, every organisation is focusing on customer experience, however, many do not understand the fundamentals nor how to measure its effectiveness. Recognised as the main driver of digital transformation and a top strategic measurement for organisational performance, a suitable CX approach allows companies to...