13 Nov 2017
Customer convenience is insurance’s new normal
By Janice Roberts
These days, convenience and added value rank high on clients’ decision-making agendas. For 68% of tech-savvy insurance consumers, value-added services rank as one of the top 10 moments of truth, according to the 2017 World Insurance Report. Consumers are increasingly looking for options to access additional value propositions made by their insurance firms.
