07 Oct 2019
Report: SA company leaders ‘out of touch with customers’
By Janice Roberts
As organisations worldwide prepare to celebrate Customer Service Week (7 – 11 October 2019), South African executives need to be asking themselves: do we know what value we add to our customers? Nathalie Schooling, CEO of customer experience specialists nlighten, argues that the answer is ‘no’, and that too many local execs are merely paying...
