Treating Customers Fairly Archives

22 Sep 2021

FSP warned to adhere to treating customers fairly principles

By Staff Writer

Financial services provider Old Mutual has been given a severe dressing down by the Pension Funds Adjudicator for conduct unbecoming of what customers expect to experience from financial institutions entrusted with their retirement savings.

12 Mar 2019

Is your financial advisor compliant? Questions to ask

By Janice Roberts

An avalanche of regulations governing the wealth management arena in South Africa means that wealth managers have had to adapt their business models to remain compliant.

17 Jan 2019

Is 2019 an opportunity for a new insurance compact?

By Janice Roberts

By Donald Dinnie, CEO of Natmed Medical Defence Spare a thought for Momentum and its Ganas Life claim debacle which occurred towards the end of 2018. Momentum was correct in law in avoiding the insured’s life policy for material non-disclosure, a position affirmed by the relevant ombudsman, but lost in the court of public opinion...

10 Oct 2016

Liberty pleased with implementation of EAC measure

By Janice Roberts

Liberty has successfully implemented the Effective Annual Cost (EAC) measure – a useful tool for customers and financial advisers to compare charges on investment products.