21 Mar 2021
Pandemic consumer behaviour and what it means for insurance and personal financial planning
By Staff Writer
The experience of living through COVID-19 has changed consumer behaviour, reshaping our wants and needs and reprioritising what’s important and what’s peripheral. Some of these behavioural changes are likely to endure after the pandemic ends and includes greater health awareness, digital adoption, value-driven purchasing, remote working and ‘nesting’ as homes take centre stage in our socially-distanced lives.